Privacy Policy

1. What we collect

Account data (name, email, phone), job data (addresses, photos, item descriptions, schedule), payment records (handled by our payment processor — we never store card numbers), and verification results from our identity and background check partners.

For Moov'rs sharing live location, we collect GPS coordinates only while a job is active and location sharing is switched on.

2. Why we collect it

To match you with a mover, price the job, process payment and escrow, verify identities, keep the marketplace safe, resolve disputes, and comply with the law.

We do not sell your personal information.

3. Who sees your address

Exact pickup and drop-off addresses are visible only to you and the Moov'r assigned to your job. Open job listings show approximate area only.

Public tracking links show status, approximate areas and the truck's live position — never your full address, price or contact details.

4. Photos and messages

Job photos are stored privately and are accessible only to the job's participants and our dispute team. In-app messages are scanned automatically for scam and off-platform payment patterns, and flagged messages may be reviewed by our safety team.

5. Location data

Live location is captured only during an active job. It stops when the job completes or the Moov'r turns sharing off. Location history is retained for a limited period for safety and dispute resolution, then deleted.

6. Sharing with third parties

We share the minimum necessary with: our payment processor (payments and payouts), identity and background check providers, mapping and geocoding services, and hosting/infrastructure providers. We disclose data to law enforcement only where legally required or where there is an imminent safety risk.

7. Your rights

You can access, correct, export or delete your data. Email privacy@moovr.app and we'll act within 30 days. Some records (payments, safety reports) are retained where the law requires it.

Depending on where you live, you may have additional rights under the CCPA/CPRA or GDPR, including the right to opt out of any sale or sharing of personal information — which we don't do.

8. Security

Data is encrypted in transit and at rest. Access is row-level restricted so users can only read their own records. Payout account details are stored isolated from public profile data.