Terms of Service

1. What Moov'r is

Moov'r is a marketplace. We connect people who need something moved with independent movers and moving companies ("Moov'rs"). Moov'r does not own trucks, employ Moov'rs, or perform moves itself.

Moov'rs are independent contractors or independent businesses. They set their own availability and accept the jobs they want.

2. Your account

You must be 18 or older and provide accurate information. You are responsible for everything that happens under your account. Don't share logins, don't impersonate anyone, and don't create accounts to evade a suspension.

Moov'rs must complete identity verification, and where required, background, insurance and vehicle checks before accepting paid work.

3. Bookings, pricing and escrow

Prices shown at booking are estimates based on tier, distance, add-ons and access details you provide. If the job on the ground is materially different (more items, extra flights of stairs, longer distance), the final price may be adjusted before completion.

Payment is captured up front and held in escrow. Funds release to the Moov'r after both parties confirm delivery, or automatically after the confirmation window if no dispute is filed. Moov'r retains a platform fee of 15% (12% for Gold Cow movers) from the job total.

4. Cancellations

Customers may cancel free of charge until a Moov'r is matched. After matching, cancellations inside two hours of the scheduled window may incur a fee that goes to the Moov'r for held time. Moov'rs who repeatedly cancel accepted jobs lose access to the marketplace.

If a Moov'r no-shows, you are refunded in full and we re-match you at priority.

5. Prohibited items and conduct

No hazardous materials, firearms, live animals, illegal goods, cash or irreplaceable valuables. No off-platform payment solicitation — moving payment off Moov'r voids escrow, insurance coverage and dispute protection, and gets both accounts banned.

Harassment, discrimination, intoxication on the job, or unsafe driving results in immediate removal.

6. Damage, liability and insurance

Photo documentation is required at pickup and drop-off. Claims must be filed through the in-app dispute flow within 72 hours of delivery, with photos.

Moov'r's liability to you for any claim is limited to the amount you paid for the affected job. Moov'r is not liable for indirect, incidental or consequential damages. Coverage beyond that is provided by the Moov'r's own insurance or an optional protection product where offered.

7. Disputes

File through the app. Escrow stays held while we review. We consider photo logs, GPS and handoff PIN records, messages and both accounts' history, and issue a decision — full release, partial refund or full refund.

These terms are governed by the laws of the state in which Moov'r is incorporated. Disputes with Moov'r are resolved by binding individual arbitration; class actions are waived.

8. Changes and termination

We may update these terms; material changes are announced in-app before they take effect. We may suspend or terminate accounts that violate these terms or create risk for the community.